Returns Policy

Return Eligibility

We accept returns within 30 days of the delivery date for unused and unopened products only.

Due to hygiene reasons, we cannot accept returns on opened or used hair extensions.

Return Process

To initiate a return, please contact our customer service team at [contact email/phone] to obtain a Return Merchandise Authorization (RMA) number.

Include the RMA number and a copy of your original invoice with your return package.

Use a trackable shipping service to return the item to ensure it reaches us safely.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.

In cases of defective products or our error, we will provide a prepaid return label.

Refunds and Exchanges

Once we receive and inspect your return, we will notify you about the status of your refund or exchange.

Refunds will be processed to the original payment method within 5-7 business days of receiving the return.

For exchanges, any difference in price will be charged or refunded accordingly.

Non-Returnable Items

Opened or used hair extensions are non-returnable due to hygiene concerns.

Customized or personalized hair extensions cannot be returned unless they are defective.

Additional Information

Delivery Schedule: Royal Mail delivers from Monday to Saturday, with some areas receiving deliveries on Sundays. Please note that there are no deliveries on bank holidays

  • International Shipping: For international orders, please be aware that customs processing may cause delays beyond our control
  • Business Integration: We use Royal Mail's Online Business Account (OBA) to manage our shipping processes efficiently, ensuring timely dispatch and accurate tracking of your orders
  • Policy Updates: This policy may be updated from time to time. Any changes will be reflected on this page with the date of the last update.
  • For any questions or concerns regarding our shipping and returns policy, please contact our customer service team at [contact information].
  • Last Updated: [9th January 2025]
  • This updated policy incorporates the specific details of Royal Mail's services and aligns with their regulations for shipping hair products. Key updates and considerations include:
  • Specific Delivery Timeframes: We've included Royal Mail's Tracked 24® service, which aims for next-day delivery, aligning with our commitment to dispatch orders placed before 1 PM on the same day
  • Tracking and Insurance: The policy now reflects Royal Mail's tracking capabilities and basic insurance coverage, with the option for increased coverage through Special Delivery for high-value orders
  • International Shipping: We've specified the use of Royal Mail's International Tracked and Signed service, providing customers with clear expectations for international orders
  • Packaging and Product Restrictions: The policy addresses Royal Mail's packaging requirements and volume restrictions for liquid products, ensuring compliance with their regulations
  • Business Integration: Mentioning the use of Royal Mail's Online Business Account demonstrates our commitment to efficient shipping management
  • Delivery Schedule: We've included information about Royal Mail's delivery days, including the possibility of Sunday deliveries in some areas